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  2. Bracelet Adjustment Service

Free bracelet adjustment service

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Watches with metal bracelets often need adjusting to fit your wrist. If you specify your wrist size when ordering your watch we will happily adjust the bracelet for you free of charge before sending the watch to you.

What is the standard bracelet length for my watch?

You can find the minimum and maximum bracelet length under the Specifications tab on the product page.

How to measure your wrist

You can measure your wrist size with a piece of string which you measure against a ruler. Allow about half a centimeter (1/4 inch) of slack to prevent the bracelet being too tight. Click here for detailed instructions on how to measure your wrist.
 

In case you need an extension to the original bracelet, we must order extra links from the manufacturer. Additional links may incur a charge. We will contact you to inform you of any possible delays or additional charges. 

The bracelet adjustment procedure

Simply choose your wrist size from the drop-down menu on the product detail page and we will make sure the watch bracelet is adjusted accordingly before being sent.  We will include the leftover links with the watch.

Terms and conditions 

Watches with link bracelets shortened by HWG can be easily exchanged or returned. In most cases, the size will be properly adjusted, but the bracelet may need further adjustment by a local jeweler or watchmaker. Please note that our bracelet shortening service is a complimentary extra service. If you choose to return the product after the adjustment, a surcharge of 5 euros will be deducted from the refund amount. We do not offer compensation if the bracelet is not correctly shortened. We strongly advise against shortening link bracelets yourself. Watches with link bracelets shortened incorrectly or with the wrong tools cannot be exchanged or returned.

Customer Care

Contact

Holland Watch Group B.V.
Willebrordusstraat 16
3037 TR, Rotterdam
Netherlands

Phone: +31 (0)85 489 20 10
E-mail: Click here

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